Last updated: July 9, 2026
If you're not happy with your first subscription payment for any reason, email us within 14 days of the charge and we will refund it in full.
Monthly renewals are generally non-refundable once the new period has started, but if a renewal was charged in error (for example, you tried to cancel before renewal and couldn't), contact us within 7 days and we'll make it right.
You can cancel anytime via the link in your Paddle receipt email, or by emailing us. After canceling you keep full access until the end of the paid period — no partial-month charges after that.
Root Creatures is entirely digital — there are no physical goods, shipping, or returns involved. If any digital content fails to unlock after payment, contact us and we will fix it or refund you.
Refunds are issued by Paddle.com (our merchant of record) to your original payment method, typically within 5–10 business days. Your statutory rights under the consumer laws of your country are not affected by this policy.
Refund requests: rootcreatures1@gmail.com — include the email you used at checkout.